Frequently Asked Question

1. How do I place a custom order?

Simply navigate to the products you want, pick out the color, size, and any other customization options. Next to the "Add to Cart" button, you'll have the option to upload your design. Our user-friendly interface makes it easy to customize your order to your exact specifications. If you need further assistance, feel free to reach out to our customer service team for personalized support.

2. Can I see a proof of my design before it's printed?
Yes! We offer complimentary digital proofs for all custom orders. Once you've submitted your design through our website, our team will create a digital mock-up for your review. We won't proceed with printing until you've approved the design to ensure your complete satisfaction.

3. What types of files do you accept for custom designs?
We accept most common file formats, including JPEG, PNG, PDF, and AI. For best results, we recommend submitting high-resolution images or vector files. If you have any questions about file compatibility, don't hesitate to contact us for assistance.

4. How long will it take to receive my order?
Our standard production time for custom orders is typically 5-7 business days. Once your order is printed and quality-checked, it will be shipped via your selected shipping method. Delivery times may vary depending on your location and chosen shipping option.

5. Do you offer rush orders or expedited shipping?
Yes, we offer rush production and expedited shipping options for customers who need their orders sooner. Simply select the appropriate options during the checkout process on our website, and we'll do our best to accommodate your timeline. Additional fees may apply for rush services.

6. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please contact us within 14 days of receiving your items, and we'll do our best to make it right. Customized products may be subject to a restocking fee.

7. Do you offer wholesale or bulk discounts?
Yes, we offer competitive pricing for wholesale and bulk orders. Whether you're planning a corporate event, fundraising campaign, or group outing, we can provide customized solutions to meet your needs. Contact our team through our website for more information on bulk pricing and discounts.

8. Can I cancel or modify my order after it's been placed?
We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Depending on the status of your order, we may be able to accommodate your request. However, orders that have already entered production may not be eligible for cancellation or modification.

9. Do you ship internationally?
At this time, we primarily ship within the USA. However, if you're located outside the United States and are interested in placing an order, please reach out to our customer service team through our website to discuss international shipping options and availability.

10. How can I contact customer support for further assistance?
Our friendly customer support team is here to help! You can reach us via email at support@eventent.co or use the chat box option at the bottom left of our website. We're committed to providing prompt and helpful assistance to ensure your shopping experience on our website is seamless and enjoyable.